Insurance

Can I claim private health insurance rebates?

Yes, and ON THE SPOT! We use the HICAPS system to arrange a direct funds transfer of your rebate.

Are you an NDIS provider?

Yes, we are; however, we are not a registered provider, so we can only accommodate those on the NDIS who are plan-managed or self-managed and seeking physiotherapy or exercise physiology treatment.

Do you accept worker's compensation and CTP claims?

Yes, however, if you are claiming your treatment through an insurance company, it is advisable to see your GP to get a referral to Hastings Physio and Health. If you already have a claim number, please bring this and your insurer's details to your initial appointment.

Referrals

Do I need a referral from my doctor?

No. Physiotherapists, exercise physiologists and massage therapists are primary health practitioners. We don't require a referral.

Can I refer my friends and family members who need treatment?

Yes, you can. We love nothing more than word-of-mouth referrals!

I have a referral to another physiotherapy centre. Can I come to Hastings Physio and Health instead?

You sure can. Bring the referral with you to your first session, and we'll let your referring doctor know you've started treatment with us.

Payment Options

What methods of payment do you accept?

Private patients must pay at the end of each session. We accept EFTPOS, Visa/Mastercard payments, and cash. Insurance claims will be billed directly to the insurance provider once all necessary claim numbers and information have been provided to us.